FREQUENTLY ASKED QUESTIONS (FAQ)
A – Simply fill out the Contact Us form or Request for Quotation for the products you have shortlisted, our friendly sales representative will follow up your enquiry and response to you as soon as possible to finalise your unique order.
A – Most of the product pages come with the price table showing the latest prices excluding GST. No hidden costs, is hassle free to buy from us. However, we advise purchasers to request quotation from us to confirm the final price and price validity period. Please contact our sales respresentative if you need the product in smaller or larger than as stated.
A – Attach your logo and email to our sales representative. Logo is preferably in vector EPS, PDF or AI (Adobe Illustrator) format with version 9 or below. High resolution JPG, BMP or other common format still acceptable but may cause unnecessary delay and artwork re-draw charge. Artwork should be created with outline to avoid any font missing or change. Other file formats may cause unnecessary delays.
Our graphic designer will provide pre-printing Proof visual for approval. For example :
A – Yes, most of the promotional products consist Proof visual work with free of charge from Ultimate Inspiration (unless otherwise specified). However, should there be too many changes or visual redrawn, this may incur a small service charge may cause unnecessary delays too.
A – Yes, most of the samples are available for free of charge but must be returned (via post in your own postage / arrangement) in good condition within 30 days. Otherwise charges will be applied for non-return samples. Alternatively, samples can be purchased also. Contact our sales representative for more information and assistance.
A – No, Ultimate Inspiration is a web-based promotional products company and we don't open our warehouse and showroom to our customer and request or sales representative to visit our customers too. This is to ensure we have the minimum running costs and eventually brings the ultimate savings back to our customers. All products are listed in our website complete with pictures, details and prices. Our product samples can be arranged as mentioned above.
A – Orders with printing will normally require around 14 days upon confirmation of final approved artwork as a reference (unless otherwise stated). Subject to quantity and printing requirements. Please check the lead time with our sales representative. Refer to our standard Terms and Conditions of Sales for more information.
A – In the unlikely circumstance that short-shipments, DOA (Dead on Arrival) and deviations products must be reported within 5 days from delivered date. We will compensate accordingly after the investigation.
A – All payment transactions shall be carried out in cash, credit card (Visa & Master Cards), EFT, cheque, paypal or bank cheque.
Payments by credit card will be entitled for 2.0% surcharge unless otherwise agreed.
All payments shall be approved prior printing and we do not provide any credit facility unless otherwise agreed.