FREQUENTLY ASKED QUESTIONS (FAQ)

Q - How can I place an order?

A – Simply fill out the Contact Us form or Request for Quotation for the products you have shortlisted, our friendly sales representative will follow up your enquiry and response to you as soon as possible to finalise your unique order.

Q - How do I know the price are?

A – Most of the product pages come with the price table showing the latest prices excluding GST. No hidden costs, is hassle free to buy from us. However, we advise purchasers to request quotation from us to confirm the final price and price validity period. Please contact our sales respresentative if you need the product in smaller or larger than as stated.

Q - How should I submit my logo for printing?

A – Attach your logo and This e-mail address is being protected from spambots. You need JavaScript enabled to view it to our sales representative. Logo is preferably in vector EPS, PDF or AI (Adobe Illustrator) format with version 9 or below. High resolution JPG, BMP or other common format still acceptable but may cause unnecessary delay and artwork re-draw charge. Artwork should be created with outline to avoid any font missing or change. Other file formats may cause unnecessary delays.

Our graphic designer will provide pre-printing Proof visual for approval. For example :

Q - Proof visual charge?

A – Yes, most of the promotional products consist Proof visual work with free of charge from Ultimate Inspiration (unless otherwise specified). However, should there be too many changes or visual redrawn, this may incur a small service charge may cause unnecessary delays too.

Q - Can I request for sample(s)?

A – Yes, most of the samples are available for free of charge but must be returned (via post) in good condition within 30 days. Otherwise charges will be applied for non-return samples. Alternatively, samples can be purchased also. Contact our sales representative for more information and assistance.

Q - Can I visit Ultimate Inspiration's Showroom or request visit from Ultimate Inspiration's Sales Representative?

A – No, Ultimate Inspiration is a web-based promotional products company and we don't open our warehouse and showroom to our customer and request or sales representative to visit our customers too. This is to ensure we have the minimum running costs and eventually brings the ultimate savings back to our customers. All products are listed in our website complete with pictures, details and prices. Our product samples can be arranged as mentioned above.

Q - What's the lead time once an order is confirmed?

A – Orders with printing will normally require 12 - 14 days upon confirmation of final approved artwork as a reference (unless otherwise stated). Subject to quantity and printing requirements. Please check the lead time with our sales representative. Refer to our standard Terms and Conditions of Sales for more information.

Q - Short-shipment / Dead on Arrival?

A – In the unlikely circumstance that short-shipments, DOA (Dead on Arrival) and deviations products must be reported within 5 days from delivered date. We will compensate accordingly after the investigation.

Q - What are the Ultimate Inspiration terms of payment and payment methods?

A – All payment transactions shall be carried out in cash, credit card (Visa & Master Cards), EFT, cheque, paypal or bank cheque.

Payments by credit card will be entitled for 1.5% surcharge unless otherwise agreed.

All payments shall be approved prior printing and we do not provide any credit facility unless otherwise agreed.